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Susan Meyer-Miller
International Trainer and Speaker
Biography|Curriculum Vitae|Education|Resume

An international speaker and trainer, Susan Meyer-Miller has spoken to our a half-million people in 8 countries. She is a business trainer, management consultant, motivational speaker and the author of a book entitled SOS! 101 Solutions to Overcome Stress. Her wide range of topics include:

• Stress Management
• Leadership Skills
• Customer Service
• Managing Change
• Sexual Harassment

Biography

A native Kansan, Susan Meyer-Miller graduated from the University of Kansas with a B.A. in Human Resources Management. She enjoyed a seven-year career with Perkins Family Restaurants holding various management positions including Regional Personnel Manager where she was responsible for government compliance, recruiting, and employee programs. Susan then joined National Pizza Company, the world's largest Pizza Hut franchise, were as Training Director, she guided all levels of training for 450 restaurants. She built and managed a multimedia corporate training center, published the company newsletter, and earned her certificate in Employment Law.

She then traveled extensively as a Management Consultant and Trainer for Fred Pryor Seminars where she achieved consistently high customer ratings and trained and mentored many new speakers.

Susan now owns a training company - SpeakerUSA - where she take pride in customizing training to meet the specific needs of her clients. Her client list includes:

• Cirque du Soleil
• NASA
• Ericsson Wireless
• Fischer Scientific
• US Airforce
• City of Chicago-Water Reclamation District
• Bracco Diagnostics
• New Mexico Healthcare Association

Susan is an active writer currently publishing two newsletters and has won both regional and national awards for her efforts. She is also active in her community and was named "Business Associate of the Year" in 1999 and "Woman of the Year" in 2002 for the local American Business Women's Association chapter where she has held many leadership roles.

Currently Susan holds an adjunct staff position with Right Managment Consultants where she is working as a Career Transition Coach for displaced workers. She is the 2002-2003 President of the Plaza Express Network a high-energy business networking group, and is called upon occasionally by Fox News to comment on hidden camera customer service stories.

Through a wealth of practical experience, humor and audience participation, Susan provides positive practical training to help participants get results. Audiences enjoy Susan's interactive and dynamic stlye and you will too!
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Curriculum Vitae

1996 to Present Owner - SpeakerUSA

• Managing contract services for speaking/training providers.
• Administers and assesses Insight Inventory® workstyle (personality) surveys.
• Offers Change Masters-a comprehensive, customized training/consulting package designed to help organizations through the change process.
• Provides individual presentation skills coaching.
• Teaches a wide range of business topics. Partial course listing:

  Implementing Change: 9 Steps for Leaders
  Handling Conflict in a Diverse Workplace
  More Laughs-Less Stress
  Sexual Harassment-Know the Law
  Building a High Performance Work Team
  Providing Exceptional Customer Service
  I'm Not Stupid; I'm Just Not You!
  Restaurant Management and Crew Motivation
  How to Give a Powerful Presentation
  Training for In-House Trainers

1990-1998 Seminar Leader, Fred Pryor Seminars

• Conducted day-long public and onsite seminars
• Promoted educational materials
• Achieved consistent and high customer ratings and sales performance ratings.
• Taught 24 workbooks
• Served as Speaker Council representative
• Provided training videos and coaching for new seminar leaders

1987-1990 Training Manager, National Pizza Company- world's largest Pizza Hut franchise

• Managed training programs for all levels of employees.
• Supervised eight regional recruiting and training managers who were responsible for HR audits, certified training stores recrui™ent, and training for their territories.
• Designed and managed startup of multimedia corporate training center. Managed the center for two years.
• Trained over 400 managers in weeklong programs.
• Edited 16-page monthly newsletter.
• Led several conversion teams on new-store acquisitions.
• Implemented various company-wide new product/system rollouts.
• Dealt with employee grievances.
• Investigated both in-house and third party claims regarding government regulations.

1984-1987 Zone Personnel Manager, Perkins Family Restaurants

• Held a personnel generalist position, oversaw wage administration, benefits, government regulations, and employee grievances.
• Handled government regulations administration for 44 restaurants.
• Dealt with EEO and wrongful discharge claims. Investigated grievances.
• Reduced zone unemployment tax rate considerably.
• Recruited and hired 90 managers with 96% retention after two years.
• Trained and certified hourly in store trainers for 44 restaurants.
• Assisted with crew hiring and training for 10 new store openings.

1982-1984 Restaurant Manager, Perkins Family Restaurants

• Planned and implemented techniques to manage sales and control costs.
• Supervised team of seven managers and 60 crew.
• Recruited, trained and motivated staff to achieve 42% sales increase-record still stands.

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Education

University of Kansas, Lawrence, Kansas, 1985

• Bachelor of Arts in Human Resources Management
  
• Minor, Business Administration, Communications

Institute for Applied Management and Law

• Certification, Employment Law Program

Insight Institute

• Administrator Certification, Insight Inventory® (personality assessment tool)
• Certification, Team Builder
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