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SpeakerUSA Workshops

How to Keep Your Cool With Difficult People
Customized for your group and industry

Workshop Outline

1. Introduction
   • What's so Tough About People
   • Common Frustrations
2. Difficult or Different? You or Me?
   • Response-Ability
   • DIPs (Difficult Irritating People) The 3 C's
   • Clues That You Might be Part of the Problem
   • It's Often a Matter of Style
   • What People Want & Why They Become Difficult
3. Techniques for Handling Difficult People
   • Conflict Resolution: 8 Steps for Handling Any Difficult Person
   • The DIPs and How to Deal With Them
   • The Steam Roller
   • The Whiner
   • The Hypocrite
   • The Naysayer
   • The Joker
   • The Know-It-All
   • The Backstabber
   • The Drama Queen (King)
   • The Micromanaging Control Freak
4. Keeping Your Cool
   • Anger Management - Understanding the Triggers to Your Anger
   • Breaking Out of a Negativity Spiral
   • At-the-Moment Coping Strategies
   • Back to Your Choice: Building New Habits