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SpeakerUSA Seminars

The Outstanding Assistant
Customized for your group and industry

Today's Professional Assistants are people experts. As the hub of activity in many offices or the right hand person for the leader, the assistant is often the glue that holds it all together and keeps it together to get results in even the most chaotic, stressful work environments.

This seminar is geared toward building the professionalism and informal leadership skills in the person who assists others. The participant will learn the importance of professional image, persuasive communication skills, stress management, and will gain valuable proven strategies for staying organized and getting things done when they are working in a support role.

Seminar Outline

1. Professionalism
   • Defining Your Role as Assistant
   • The Power Pyramid
   • Enhancing Your Credibility and Influence
2. Planning and Prioritizing
   • Getting Organized
   • Prioritizing
   • Handling with Multiple Bosses
   • Planning for Maximum Performance
   • Time Management Tools
   • Handling Interruptions
3. Professional People Skills
   • Assertiveness Scale
   • Dealing with Conflict and Anger
   • Working Through Conflict
   • Learning How to Say "No"
   • Building Instant Rapport
   • Persuasion Techniques
4. Pressure into Peak Performance
   • Handling Stress
   • Turning Frustration into Energy
   • Techniques to Build a Power Core for Performance
   • Cultivating a Sense of Humor