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SpeakerUSA Workshops

How to Handle Conflict and Keep Cool Under Pressure
Customized for your group and industry

Workshop Outline

1. Introduction
   • Self-Assessments
   • Hostility
   • Workplace Match
   • Hardiness
2. Understanding the Nature of Conflict
   • Causes of Conflict
   • Common Symptoms of Workplace Conflict
   • Negativity Spirals and How to Break Them
   • Conflict Styles - What's Yours
   • Personal Growth Goals
3. Facing Conflict Head-On
   • Laying Ground Rules for Collaboration
   • FAST Technique for Preparation
   • Be Part of the Solution - Not Part of the Problem
   • Make Room for Personality Styles
   • Step-By-Step Strategy for Resolution
   • Brainstorming Technique
   • Reaching Agreement
4. Keeping Cool Under Pressure
   • Mental Control is the Name of the Game
   • Breaking the Hostility Pattern
   • Stress Management Techniques
5. Action Plan
   • Your Conflict Image
   • Goals for Growth
   • Next Steps for Action