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SpeakerUSA Seminars

Dealing With Employee Performance Problems
Customized for your group and industry

Seminar Outline

1. Introduction
   • What's the Problem?
2. Analyzing Performance Problems
   • Is it the Team?
   • Realities of the 21st Century Workplace
   • Is it You? Self-Assessment
   • Solutions: Training or Motivation?
3. Problem Solving Skills
   • Start with Yourself
   • Setting Expectations with Teams or Individuals
   • Determining Individual Independence Levels
   • 10 Specifics to Implement for Each Level
   • Motivation Problems: Your Options
   • Techniques for Counseling Individuals
   • Dealing with Conflict Head-On
4. Handling Team Conflict
   • Your Role as a Mediator
   • Understanding Conflict Styles
   • Team Conflict Management: A Step-by-Step Approach
   • Personality Conflicts: Mediation Skills
5. Action Plan
   • Personal Growth
   • Targeting Team Problems
   • Next Steps for Action