Speaker USA.  Customized motivational training and consulting.  Based in Kansas City and serving the world. Speaker USA.  Customized motivational training and consulting.  Based in Kansas City and serving the world.

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Susan Meyer-Miller, international speaker and trainer.
Susan
Meyer-Miller
International Speaker & Trainer



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SpeakerUSA Keynote Addresses

Team Advantage - Top 10 List for High Performance Work Teams
6 hours
Customized for your group and industry

Most managers today would agree that the shortage of talented workers has become a stark fact of life. Organizations have spent millions trying to lure and keep skilled workers who have the right attitudes. One goal of these managers is to be "the employer of choice" in their industries.

Employee retention is challenging in today's market where power has shifted from employer to employee. Motivating and developing staff members and encouraging them to improve and adapt to customer demands is a prerequisite to success.

Keynote Address Outline

  • Introduction: Leadership Challenges
  1. Talking the Challenge: Stepping Up to Leadership
    • Take Responsibility and Pass It On
    • Report: Trends in the New Economy
    • 10 Qualities of 21st Century Leaders
    • Principles of The New Millennium Manager
  2. Performance Management: Bringing Out the Best in Your Team
    • Small Group Project - What Drives Employee Performance
    • Control vs. Commi™ent
    • Discussion: Common Mistakes Managers Make in Managing Employee Performance
    • 10-Step Performance Management Strategy
    • Giving Feedback: Coaching Techniques for Managers
  3. Handling the Performance Review
    • Step-by-Step Strategy
    • Discussion: Do's and Don'ts
    • Role Playing - Optional
  4. Handling Challenging Employees
    • What's the Problem: 3 Reasons People Don't Do What's Expected
    • Counseling a Problem Player
    • F.A.S.T. Strategy for Conflict Resolution
    • Difficult People 7-Step Strategy
    • Turning Trouble-Makers Around


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